make A Complaint, provide a Compliment or Suggestion
We welcome your input.
Tregolls Manor Care Home, Tregolls Road, Truro, Cornwall, England, TR1 1XQ
United Kingdom
Our Resident’s views are important to us and help to ensure that our services are meeting people’s needs. If you are unhappy, or maybe your friends or family are unhappy with any of our services, it is important that you let us know. We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating them to help us improve the services we provide. We treat all complaints in strictest confidence.
Compliments or Suggestions can be made by anyone receiving our services, or their friends and family. These thoughts can be made known to us using the contact form below.
please Contact Us
The person who experienced the problem should normally fill in this form. If you are filling this in on behalf of someone else, please let us know your relationship to them.
Please note that before taking forward the complaint we will need to satisfy ourselves that you have the authority to act on behalf of the person concerned.
National Minimum Standards state that normally a response will be given to the complainant(s) within 28 days.
You’re welcome to come in to see our Complaints Policy for more details.
Thank you.
Cozette Shrosbree Registered Manager